Privacy Policy
1win collects and processes personal data to deliver services securely. This policy outlines data types, collection methods, uses, sharing practices, storage, security measures and user rights under relevant laws. 1win adheres to Curacao license 8048/JAZ2018-040 standards.
Users consent to data processing during registration. 1win updates policy and notifies users of changes.
Data Collection Methods
1win gathers personal data through three main channels. Users provide details directly during registration or support requests. The system collects technical info automatically via cookies and analytics. Third parties supply supplementary data from public or trusted sources.
| Method | Examples |
|---|---|
| Direct from user | Name, email, address, phone, payment details, documents for verification, support queries |
| Automatic | IP address, OS, device type, browser, crash reports, transaction history, account activity |
| Third parties | Public data, payment provider info for validation |
Data Collection Methods
1win gathers personal data through three main channels. Users provide details directly during registration or support requests. The system collects technical info automatically via cookies and analytics. Third parties supply supplementary data from public or trusted sources.
| Method | Examples |
|---|---|
| Direct from user | Name, email, address, phone, payment details, documents for verification, support queries |
| Automatic | IP address, OS, device type, browser, crash reports, transaction history, account activity |
| Third parties | Public data, payment provider info for validation |
Legal Bases for Processing
1win processes data only with valid legal grounds. Contract performance covers account setup and transactions. Legal obligations include anti-money laundering and licensing compliance.
| Basis | Description |
|---|---|
| Contract performance | Registration, transactions, service delivery |
| Legal obligation | AML checks, responsible gaming, license terms |
| Legitimate interests | Security, fraud prevention, service improvements |
| Consent | Direct marketing in limited cases |
Data Uses
1win uses data to operate services and comply with rules. Processing supports account management, security, and improvements.
| Use | Legal Basis |
|---|---|
| Operate websites and services | Contract, legitimate interest |
| Age/location checks and account setup | Contract, legitimate interest |
| Legal compliance and fraud prevention | Legal obligation |
| Customer support | Contract performance |
| Feature testing and analysis | Legitimate interest |
| Security and risk management | Legal obligation, legitimate interest |
Data Sharing
1win shares data only when necessary. Recipients include group companies, service providers, and regulators.
| Recipient | Purpose |
|---|---|
| Group companies | Internal administration |
| Third-party providers | Service delivery, marketing |
| Regulators/law enforcement | Compliance, fraud prevention |
| Affiliates | Introductions |
| Others | With user consent |
International Transfers
Data transfers occur to countries outside your location. Safeguards like Standard Contractual Clauses protect EEA data during transfers.
Security Measures
1win implements multiple security layers. Encryption, access controls, and monitoring protect data.
| Measure | Details |
|---|---|
| Encryption | TLS for transmission, at-rest storage |
| Access limits | Restricted to necessary personnel |
| Network protection | Firewalls, intrusion systems |
| Data centers | Physical security, backups |
| Monitoring | Continuous threat detection |
Data Retention Periods
1win deletes data when no longer needed. Certain info stays for legal or security reasons.
| Scenario | Retention |
|---|---|
| Account data | Until deletion, plus 5 years post-closure |
| Self-exclusion | Extended for responsible gaming |
| Fraud/tax compliance | As required by law |
| User-deletable data | Immediate upon request |
User Rights
Users exercise rights via account settings or [email protected]. Rights include access, correction, and deletion where applicable.
| Right | Details |
|---|---|
| Access/copy | Request data copy |
| Correction | Update inaccurate info |
| Erasure | Delete under certain conditions |
| Objection | To processing for interests/marketing |
| Restriction | Limit processing temporarily |
| Withdraw consent | For consent-based uses |
| Complain | To data protection authority |
Cookies and Tracking
1win uses cookies for functionality and analytics. Manage via browser settings; necessary cookies enable core features.
| Type | Purpose |
|---|---|
| Necessary | Navigation, secure access |
| Registration | Store preferences, recognize users |
| Session | Temporary during visit |
| Persistent | Long-term preferences |
| Analytical | Usage stats (e.g., Google Analytics) |
Policy Updates
1win notifies users of major changes via site or email. Review periodically for updates.
Contact [email protected] for questions.